Effective Date: [ 01 - Jan - 2025 ]

At Ace, we take pride in delivering high-quality clothing. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Return Eligibility

You can return items within 7 days of receiving your order if they meet the following conditions:

• The item is unused, unworn, and in its original condition.
• All tags, labels, and original packaging are intact.
• The item is not a final sale, custom-made, or undergarment (for hygiene reasons).

2. How to Initiate a Return

1. Contact our support team at [your support email] with your order number and reason for return.
2. Our team will provide you with a return authorization and shipping instructions.
3. Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is defective or incorrect).
4. Once received, we will inspect the item and process your refund or exchange.

3. Refund Process

• Approved refunds will be processed within 14 business days.
• The amount will be credited back to your original payment method.
• Shipping fees are non-refundable unless the return is due to a mistake on our part.

4. Exchanges

If you need a different size or color, please initiate a return and place a new order for the desired item.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos. We will cover the return shipping and send a replacement or issue a full refund.

6. Non-Returnable Items

• Final sale items
• Gift cards
  

For any questions or concerns, reach out to hello@acesupport.store.